Rosie Nightingale Homecare ("we", "our", "us") is committed to safeguarding the privacy and personal data of individuals who visit our website. This policy outlines how we collect, use, and protect your information, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Care Quality Commission (CQC) requirements for transparency and confidentiality.
1. Who We Are
Rosie Nightingale Homecare is the trading name of RNHS Ltd.
- Registered Office: 185 Chorley New Road, Bolton, England, BL1 4QZ
- Telephone: 01204 974085
- CQC Location ID: 1-1883894105
- ICO Registration: Z2346987
We are registered with the Care Quality Commission (CQC) to provide regulated care services under the Health and Social Care Act 2008.
2. The Type of Personal Information We Collect
We collect and process personal data that you provide when you:
- Complete our website contact form
- Send us an email
- Call us directly using contact details provided
- Browse our website (via cookies and analytics tools)
This may include:
- Your name and contact details (phone number, email, address)
- Any information you voluntarily share related to care needs or services
- Technical data such as IP address, browser type, and visit duration
3. Why We Collect Your Personal Information
We collect your data to:
- Respond to enquiries about our care services
- Arrange consultations or assessments
- Provide you with information you've requested
- Monitor website performance and user engagement
- Fulfil our regulatory obligations under CQC and data protection laws
4. Lawful Basis for Processing
We process your data based on one or more of the following lawful bases:
- Consent – when you voluntarily submit a form or contact us
- Legal obligation – where we must retain certain records for regulatory compliance
- Legitimate interests – to improve our services and communicate with interested parties
- Public task – where it relates to our function as a registered care provider
5. How We Store and Protect Your Data
We are committed to handling your information securely and confidentially, as required by CQC’s Key Lines of Enquiry (KLOEs) and the UK GDPR.
We ensure:
- Data is stored securely (digitally and physically)
- Access is restricted to authorised staff only
- Regular data audits are conducted
- We never share your data without your explicit consent, unless required by law
6. How Long We Keep Your Information
We retain personal information only as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with CQC and legal requirements (e.g. safeguarding or audit)
- Meet best practice retention schedules (e.g. as outlined by the Records Management Code of Practice for Health and Social Care)
7. Sharing Your Information
We do not sell or rent your information to third parties.
We may share your information with:
- Health and social care professionals (with your consent)
- Regulatory bodies like the CQC or local safeguarding boards, if required
- Our care team, if appropriate and with lawful basis
All data sharing is conducted in accordance with the CQC’s confidentiality expectations.
8. Cookies and Website Analytics
We use cookies to improve your experience on our website. Cookies help us understand visitor behaviour and enhance site performance.
You can control or disable cookies via your browser settings.
9. Your Data Protection Rights
You have the following rights under data protection law:
- To access your personal data
- To correct or update incorrect information
- To request deletion of your data (in certain circumstances)
- To object to or restrict processing
- To withdraw consent at any time
- To lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at support@rosienightingale.co.uk or call 01204 974085.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our services. The most recent version will always be available on our website.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact:
Rosie Nightingale Homecare
185 Chorley New Road
Bolton, England, BL1 4QZ
Phone: 01204 974085
Email: support@rosienightingale.co.uk
